Shipping & Returns

Order processing

Orders are processed Monday through Friday, excluding US holidays. We aim to pack and hand off your order to the carrier within 1–2 business days of it being placed.

• Orders placed before 12:00pm PT on a business day usually begin processing the same day.
• Orders placed on weekends or holidays begin processing the next business day.
• You'll receive an order confirmation by email as soon as you check out, and a separate shipping confirmation with tracking once your package is on its way.

During new product launches, promotions, or peak seasons, processing may take an extra day or two. If we expect a meaningful delay, we'll let you know by email.

Shipping options & rates

We ship across the United States via USPS and UPS. Available methods and exact rates are calculated at checkout based on your address and order size.

Standard shipping

Our default method, with delivery typically in 3–7 business days after processing.

Expedited shipping

Available at checkout for faster delivery, typically in 2–3 business days after processing.

Free shipping

Orders over [$75] qualify for free standard shipping within the contiguous United States. The discount is applied automatically at checkout.

Estimated delivery times

Delivery time is the processing window plus the carrier's transit time. Estimates begin the day your order ships, not the day it's placed:

• Standard: 3–7 business days in transit
• Expedited: 2–3 business days in transit
• Orders to Alaska, Hawaii, and US territories may take longer.

Transit times are carrier estimates, not guarantees, and can be affected by weather, holidays, and circumstances outside our control.

Tracking your order

As soon as your order ships, we'll email you a tracking number and a link to follow its progress. Please allow up to 24 hours after you receive that email for the carrier's tracking to begin updating.

If your tracking hasn't updated in several business days, reach out to myplanntz@myplanntz.com and we'll look into it with you.

Where we ship

We currently ship to addresses within the United States only. Because hemp regulations vary by state, we are unable to ship to certain locations:

• We do not ship to the following states or territories: [list restricted states].
• We ship to PO boxes and APO/FPO/DPO military addresses via USPS.
• We do not currently ship internationally.

It is your responsibility to confirm that our products are legal to purchase and possess in your jurisdiction before ordering. All products contain less than 0.3% THC in compliance with the 2018 Farm Bill.

Lost, stolen, or damaged packages

Once a package is marked delivered by the carrier, it is considered received. If your tracking shows delivered but you can't find your package, please:

• Check around your property and with neighbors or building management.
• Confirm the shipping address on your order confirmation was correct.
• Allow 1–2 days, as carriers occasionally mark packages delivered slightly early.

If your package arrives damaged, or still hasn't surfaced after that, email us at myplanntz@myplanntz.com within 7 days of the delivery date with your order number and a photo if there's visible damage. We'll make it right.

Returns & our satisfaction guarantee

We stand behind every batch. If you're not happy with your purchase, you may request a return within 30 days of the delivery date.

What's eligible

• Unopened products in their original, sealed packaging are eligible for a full refund.
• Opened products are covered by our satisfaction guarantee — if it wasn't right for you, contact us and we'll work with you on a refund or store credit.
• Items marked final sale, gift cards, and free promotional items are not eligible for return.

How to start a return

• Email myplanntz@myplanntz.com with your order number and the reason for your return.
• We'll reply with return instructions and, where applicable, a prepaid shipping label.
• Pack the item securely and send it back using the instructions provided.

Please don't send items back without contacting us first — returns received without prior authorization may not be processed.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card issuer.

• Original shipping charges are non-refundable unless the return is the result of our error.
• Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Exchanges

The fastest way to get the product you want is to return your original item for a refund and place a new order. If you'd prefer a direct exchange — for example, a different strength or flavor — email us and we'll help arrange it.

Wrong or defective items

If you receive the wrong item, or a product that's defective or damaged in transit, we'll fix it at no cost to you. Email myplanntz@myplanntz.com within 7 days of delivery with your order number and a photo, and we'll arrange a replacement or full refund — including any shipping.

Questions?

We're a small team and read every message. For anything about your order, shipping, or a return, reach us at myplanntz@myplanntz.com and we'll get back to you within 1–2 business days.