All open roles
Customer Care Specialist
Be the warm, knowledgeable human on the other end of every question about dosing, orders, and lab results.
Remote · USPart-timeEntry level$24 / hour
About the role
Our customers are often new to hemp wellness and have real questions. As a Customer Care Specialist you'll answer them with patience and accuracy across email and chat, turning first-time buyers into people who trust us.
What you'll do
- Respond to customer email and chat with empathy, clarity, and speed
- Guide customers on spectrum types, dosing, shipping, and lab results
- Resolve order issues and process returns or replacements gracefully
- Log recurring questions so we can fix the root cause, not just the ticket
What we're looking for
- 1+ year in customer support, hospitality, or a people-facing role
- Excellent written English with a calm, friendly tone
- Genuinely patient: you don't rush people who are confused
- Available ~20 hours/week, including some weekday afternoons (PT)
Nice to have
- Experience with a help desk (Gorgias, Zendesk, Intercom)
- Curiosity about wellness, supplements, or hemp